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Why Your Next Furnace Shouldn’t Come from a Big-Box Retailer

Discussing New Furnace

When purchasing a heating system, it might seem reasonable to acquire it from a big-box store in Toano, VA. After all, it has everything else you want under one roof, which saves you the hassle of moving from one store to another. Read on to understand why you shouldn’t source your system from a big-box retailer.

Service Deficiency

Big-store retailers aim to increase sales rather than provide clients with quality services. They will contract other companies to install your system after purchase. This leaves you confused because you don’t know who to call in case an issue arises: the contractor or the retailer.

Moreover, calling the retailer may not help because they only have general knowledge about furnaces. Buying from a certified heating company would be best since they offer everything from installation to repair and maintenance services.

You May Not Get the Best Price

Furnaces are among the most expensive indoor heating appliances. If you buy the system from a big-box store, you pay a markup price higher than the wholesale price in HVAC companies. Consequently, you end up spending more money than needed.

Customer Care Concerns

After buying a heating unit, you may need to make some calls to the contractors for inquiries. One instance is if the furnace develops issues after installation.

If the purchase is from a big-box retailer, you might reach a different person from the one you talked to at the shop. As a result, they might take time to respond since they’ll first have to confirm your purchase. Furthermore, they may not help solve the problem because they lack the technical know-how.

System Might Not Be Right for Your Home

Most heating units in big-box stores are one-size-fits-all models. In addition, the staff aren’t knowledgeable to guide you on the best unit that suits your home.

As a result, you might purchase a small unit that doesn’t heat your home efficiently. An oversized one puts too much heat on the space, causing your thermostat to shut down the system early.

We’re your go-to company if you want to purchase a heating system at an affordable rate. Our service technicians are NATE-certified to provide quality HVAC services. Contact Kearney & Sons for furnace installation services in Toano, VA, and its environs.

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